Shipping policy
SHIPPING POLICY
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endlessslumber.com is committed to excellence, and the full satisfaction of our customers.
endlessslumber.com proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
1. SHIPPING
All orders for our products are processed in 1-3 business days, shipped out and takes 2-6 business days. Orders are not processed, shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email.
2. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
3. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
4. LOST/STOLEN PACKAGES
endlessslumber.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
5. RETURN REQUEST DAYS
endlessslumber.com allows you to return its item (s) within a period of 60 days. Kindly be advised that the item(s) should be returned unopened and unused.
Unopened and unused items: Full refund within 60 days from receipt.
Products must be unopened, unused and vacuum sealed or plastic wrapped.
Undamaged, opened items: Full refund within 60 days from receipt.
Damaged in shipping or defective: Full refund or exchange within 60 days of receipt.
Shipping cost to send replacement item included.
All refunds issued after item is received, processed, & inspected.
Damaged in shipping or defective: Full refund or exchange within 60 days of receipt. Shipping cost to send replacement item included.
We’ve made every effort to make returns simple and easy, but we reserve the right to make changes to this policy at any time. Returns apply only to products purchased directly from endlessslumber.com. Images of products may be requested prior to completing a return. We are unable to process any returns after 60 days, if you have any questions about a return, please contact us at support@endlessslumber.com
6. OUT OF STOCK ITEM PROCESS
In case of out-of-stock, endlessslumber.com Wait for all items to be in stock before dispatching.
7. IMPORT DUTY AND TAXES
When working with endlessslumber.com, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in destination country.
8. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
9. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - support@endlessslumber.com