Refund policy
120-Day "Relief or Refund" Guarantee (RedRelief™)
Use your RedRelief™ for up to 120 days after it arrives. If you don't feel a meaningful difference, email us at support@endlessslumber.com within 120 days of delivery and we'll give you a full refund, including your original shipping cost. You can use the device as much as you like during this time. It does not need to be unused or in its original packaging.
How to return
- Email support@endlessslumber.com with your order number.
- We'll send return instructions [and a prepaid return label / or: reimburse your return shipping up to $X].
- Send back the device and its charging cable.
- Once it arrives, we'll refund your original payment method within [5–10] business days.
Sale prices
Products bought at a discount are fully covered by this guarantee.
Damaged, defective or wrong items
Contact us within [X] days of delivery and we'll send a replacement or refund at no cost to you. Your RedRelief™ is also covered by our 2-year warranty against defects.
Limits
One guarantee refund per customer [per product]. Gift cards are non-refundable.
EU customers
In addition to the guarantee above, you have a 14-day right to cancel under EU law, without giving a reason.
Questions? support@endlessslumber.com — we reply within [24 hours].